• Returned products must be sent in a separate shipping package , in order to avoid any damage to their original packaging. Your return may be refused, or compensation may be claimed if the original packaging of the returned product reaches us damaged.

• Following your request, you will receive a return form by email, it must imperatively be filled in by you and slipped into the package of the return . The presence of this document is essential for processing your return. Any package received with an incomplete return form or in the absence of the return form cannot be processed by our team.

RETURN FEES

Return costs are your responsibility. It will suffice to let us share your request for return by email to the address contact@clickandrock.fr within 14 calendar days of receipt of your order. Following your request, you will receive an email indicating the procedure to be followed. We recommend that you read it carefully.

RETURN STATUS

• Return Accepted , the refund will be made through your original payment method. In the event of an exchange, the shipping time for your new pair may be up to 15 working days from the date of receipt of your return by our team. In case of having, you will receive a gift card by email with the value of your return valid for 1 year on the site.

• Return Refused , you will be notified by email or phone within a maximum of 5 days from receipt of your return by our team. You will then have the option of having your product returned to the address of your choice, at your expense.

PERSONAL SHOPPING

For any custom order, a product unavailable or absent from the site or a product whose size is not available on the site is excluded from the return conditions. < / p>

Indeed, these are custom made orders for you, returns are therefore excluded for these products.