F.A.Q

F.A.Q

  • Who are we? :
  • A word from the founder

The Air Jordan 1 High Bred ! It is with them that my passion for sneakers began in 2013 . Months of research before getting my hands on this pair that made me dream so much. From there my sneaker collection grew exponentially, box by box.

Today I have over 250 pairs of sneakers in my collection, most of them Air Jordan 1 , my favorite model.


  • Why not make my passion my job?

This thought lingered in my head for almost two years. Two years during which I devoted my days and nights to finding more or less limited and coveted pair models, for my friends and my Instagram followers.

Little by little, I managed to create a real, loyal clientele, made up of great sneaker enthusiasts, amateurs, but also a handful of celebrities. So why stop there?

Today is D-Day. I am launching my website dedicated to the resale of sneakers and clothes streetwear more or less limited.

Endowed with a personalized accompaniment , Click & Rock is at your disposal if you do not find the pair you are looking for on the site and takes care of provide you with the information you need to respond to your special request.


My goal is to meet everyone's demand, so that he or she can "rock" the coveted pair, just like me with my Air Jordan 1 High Bred.


Aubin Gustave


Our team

Small and growing structure, our team is at your disposal for any question, request or complaint. Freelance , internship and work-study positions will be available soon. Convinced that diversity is a strength in the world of work, each of these positions will be open to everyone.


  • What is your goal?

Our mission is to offer a simple and secure environment to help all enthusiasts and lovers of sneakers to find their pairs as well coveted. All of our products are carefully checked by our team of experts and are guaranteed 100% new and authentic.


  • Why “Click & Rock”?

“ Click ”, referring to the speed of ordering online on our site “in a few clicks”.

" Rock " from the English expression to rock something which, applied to the world of sneakers , means wearing your pair with style and confidence.


  • Where are you located?

Our premises are located in Paris .


Authenticity:

  • Are the products genuine?

Yes. Our products are guaranteed 100% authentic . They are carefully checked by our experts before arriving at your home. They are delivered to you with an authentication certificate.


  • Are the products new?

Yes. Our products are guaranteed 100% brand new . They show no signs of wear and are shipped to you in their original packaging.


  • How do you authenticate the products?

    • Every detail counts! Our team of experts take the time to thoroughly check all the parts of the pair as well as the materials from which it is made. The upper, the insoles and outsoles, the seams, the box and the original labels, everything is checked.

    A final check with Ultraviolet is carried out before the package is taken care of by our partner carrier.


  • How do you manage to have all the products that are out of stock everywhere?

    • That's a really good question! Over the years, we have developed an international network of resellers professionals and individuals selected individually according to precise criteria.

    Delivery:

    • What are your delivery times?

    Processing times are 1 to 4 working days on average for Metropolitan France and are 4 to 7 working days on average for abroad.


  • What are your prices?

    • We deliver for free in mainland France.

    For a delivery in the European Union, it is necessary to count between 16 and 19 €.

    In outside the EU , you have to count between 23 and 44 € depending on your destination country.

  • Are the packages insured? Followed?

    • Yes. All our packages are sent via our Partner DHL EXPRESS and are tracked and insured, via a number of tracking that we provide to you by email.


  • I haven't heard from my order, what should I do?

    • Please contact us directly by email contact@clickandrock.fr via chat or by phone at 06.50.15.01.19 provided with your order number in order to help you as well as possible.

    Exchanges and Returns:

  • Can I cancel my order?

    • Yes. Within 30 minutes after your order you can contact us with your order number in order to cancel it


  • Can I return my order?

    • Obviously! You have 14 days upon receipt of your order to make a return under the conditions available here .

    Contact us with your order number and our team will explain the procedure to you.


  • Can I exchange the ordered products?

    • Too big? Too small ? Are you not convinced of the model received? We take care of it, it is possible to make an exchange while respecting the return conditions.

    Contact us with your order number and our team will explain the procedure to you.

    Means of payment:


  • What are the means of payment?

    • You can pay your order by Credit card: Visa, Mastercard and American Express or payment via PayPal.


    Sizes and care of your sneakers:


  • How to choose your size?

    • Depending on the brand, the products are larger or smaller. To determine your ideal shoe size, please refer to the sizing recommendation at the top of the product description. You can also consult the Sizing table to see the size conversion in detail.


  • How to clean your pair of sneakers?

    • Especially not machine wash! You can clean them by hand with Marseille soap and water.


    About:


  • Do you have a showroom or store?

    • There is no physical store. When the sanitary situation has returned to normal, a pop-up store is planned.


  • Where can we contact you?

    • You can contact us by phone at 06.50.15.01.19 , or by mail contact@clickandrock.fr

    It is also possible to contact us via the chat at the bottom right of each page.