F.A.Q.

F.HAS.Q

  • Who are we? :
  • A word from the founder

The Air Jordan 1 High Banned Bred! It was with them that my passion for sneakers began in 2013. Months of research before getting my hands on this pair that made me dream so much. From there, my sneaker collection grew exponentially, box by box.

Today I have more than 250 pairs of sneakers in my collection, most of them Air Jordan 1, my favorite model.


  • Why not make my passion my job?

This thought sat in my head for almost two years. Two years during which I devoted my days and nights to finding models of more or less limited and coveted pairs, for my friends and my Instagram followers.

One thing led to another, I managed to create a real, loyal clientele, made up of great sneaker enthusiasts, fans, but also a handful of celebrities. So why stop there?

Today is D-Day. I'm launching my site dedicated to the resale of more or less limited sneakers and streetwear clothing.

With personalized support , Click & Rock is here to listen to you if you cannot find the pair you are looking for on the site and will take care of provide you with the necessary information to respond to your special request.


My goal is to meet everyone's request, so that he or she can “rock” the coveted pair, just like me with my Air Jordan 1 High Bred.


Aubin Gustave


Our team

A small and growing structure, our team is available to answer any questions, requests or complaints. Positions in freelance, internship and alternation will be filled soon. Convinced that diversity is a strength in the world of work, each of these positions will be open to everyone.


  • What is your goal?

Our mission is to offer a simple and secure framework to help all enthusiasts and lovers of sneakers to find their pairs as much coveted. All our products are carefully checked by our team of experts and are guaranteed 100% new and authentic.


  • Why “Click & Rock”?

Click ”, referring to the speed of ordering online on our site “within a few clicks”.

« Rock » from the English expression to rock something which, applied to the world of sneakers, means wearing your pair with style and confidence.


  • Where are you located?

Our premises are located in Paris.


Authenticity:

  • Are the products authentic?

Yes. Our products are guaranteed 100% authentic. They are carefully checked by our experts before arriving at your home. They are delivered to you with an authentication certificate.


  • Are the products new?

Yes. Our products are guaranteed 100% new. They show no signs of wear and are sent to you in their original packaging.


  • How do you authenticate the products?
  • Every detail counts! Our team of experts takes the time to carefully check all parts of the pair as well as the materials it is made of. The upper, the inner and outer soles, the seams, the original box and labels, everything is checked.

    A final Ultraviolet check is carried out before the package is handled by our partner carrier.


  • How do you manage to have all the products that are out of stock everywhere?
  • That’s a very good question! Over the years, we have developed an international network of professional resellers and individuals selected individually according to precise criteria.

    Authenticity:
    • What are your delivery times?

    “24H DELIVERY”:

    It will be delivered to your home in 24 hours in Metropolitan France.Your order will be shipped the same day if placed before 12 p.m.

    - For a classic order, it takes on average between 3 and 6 working days forFrance, and between 4 and 10 working days for international.

    • What are your prices?

    10€ in Metropolitan France.

    For delivery internationally, the price is calculated at checkout depending on your country of destination.

    • Are the packages insured? Followed?

    Yes. All our packages are sent via our Partner Chronopost and UPSand are tracked and insured, via a number of tracking that we provide to you by email.

    • I have no news about my order, what should I do?

    It is possible that the delivery time may be extended depending on the availability of the product or the carrier. Do not hesitate to send us an email at contact@clickandrock.fr with your 4-digit order number preceded by a hashtag , which you can find in your order confirmation email.

    Exchanges and Returns

    • Can I cancel my order?

    Yes.Within 30 minutes after your order confirmation you can contact us with your order number in order to cancel it.

    • Can I return my order?

    Of course! You have 14 days upon receipt of your order to make a return in compliance with the return conditions.

    Contact us with your order number and our team will explain the procedure to you.

    • Can I exchange the ordered products?

    Too big? Too small ? You are not convinced of the model you received? We take care of it, it is possible to make an exchange while respecting the return conditions.

    Contact us with your order number and our team will explain the procedure to you.

    Payment methods:


  • What are the payment methods?
  • You can pay for your order by Credit card: Visa, Mastercard and American Express or payment via PayPal.


    Sizes and care of your sneakers:


  • How to choose your size?
  • Depending on the brand, the products are larger or smaller. To determine your ideal size, please refer to the sizing recommendation indicated at the top of the product description. You can also consult the Sizing table to see the size conversion in detail.


  • How to clean your pair of sneakers?
  • Above all, no machine washing! You can clean them by hand with Marseille soap and water.


    About:


  • Do you have a showroom or store?
  • Pop-up shops are planned.


  • Where can we contact you?
  • You can contact us by telephone at 06.50150119, or by email contact@clickandrock.fr

    It is also possible to contact us via the chat at the bottom right of each page.