- Any return request must be reported by email to our customer service at email@example.com , with your order number within 14 days calendar from the receipt of your order at your home.
- We have extended our return deadlines for Christmas 2020, orders made between December 17 and 24, 2020 can be returned until January 20, 2021, and will be refunded through your payment method original.
- Returned products must be completely new , that is to say in their original condition: unworn and in their packaging perfectly intact . They must not show any signs of wear or use. No return will be accepted if the returned product is damaged, worn, soiled, damaged and / or if the product is rendered unfit for sale , as well as if the returned product does not correspond to that initially ordered.
- Returned products must be sent in a separate shipping package , in order to avoid any damage to their original packaging. Your return may be refused, or compensation may be claimed if the original packaging of the returned product reaches us damaged.
- Following your request, you will receive a return form by email, it must imperatively be completed by you and slipped into the return package . The presence of this document is essential for processing your return. Any package received with an incomplete return form or in the absence of the return form cannot be processed by our team.
RETURN COSTS - METROPOLITAN FRANCE
Has your order been delivered to mainland France? Your return is offered to you by Click & Rock! All you have to do is send us your return request by email to firstname.lastname@example.org within 14 calendar days upon receipt of your order. Following your request, you will receive an email indicating the procedure to be followed. We recommend that you read it carefully.
RETURN COSTS - FOREIGNER
Has your order been delivered outside mainland France? Return costs are your responsibility. It will suffice to let us know of your return request by email to the address email@example.com within 14 calendar days of receipt of your order. Following your request, you will receive an email indicating the procedure to be followed. We recommend that you read it carefully.
- Return Accepted , the refund will be made through your original payment method. In the event of an exchange, the shipping time for your new pair may be up to 15 working days from the date of receipt of your return by our team. In case of having, you will receive a gift card by email with the value of your return valid for 1 year on the site.
- Return Denied , you will be notified by email or phone within a maximum of 5 days from receipt of your return by our team. You will then have the option of having your product returned to the address of your choice, at your expense.
For any custom order, a product unavailable or absent from the site or a product whose size is not available on the site is excluded from the return conditions.
Indeed, these are custom made orders for you, returns are therefore excluded for these products.