Delivery

Delivery

  • What are your delivery times?

“24H DELIVERY”:

It will be delivered to your home in 24 hours in Metropolitan France. Your order will be shipped the same day if placed before 12 p.m.

- For a classic order, it takes on average between 3 and 6 working days forFrance, and between 4 and 10 working days for international.

  • What are your prices?

10€ in Metropolitan France.

For delivery internationally, the price is calculated at checkout depending on your country of destination.

  • Are the packages insured? Followed?

Yes. All our packages are sent via our Partner Chronopost and UPSand are tracked and insured, via a number of tracking that we provide to you by email.

  • I have no news about my order, what should I do?

It is possible that the delivery time may be extended depending on the availability of the product or the carrier. Do not hesitate to send us an e-mail at contact@clickandrock.fr with your 4-digit order number preceded by a hashtag , which you can find in your order confirmation email.

Exchanges and Returns

  • Can I cancel my order?

Yes. Within 30 minutes after your order confirmation you can contact us with your order number in order to cancel it.

  • Can I return my order?

Of course! You have 14 days upon receipt of your order to make a return in compliance with the return conditions.

Contact us with your order number and our team will explain the procedure to you.

  • Can I exchange the ordered products?

Too big? Too small ? You are not convinced of the model you received? We take care of it, it is possible to make an exchange while respecting the return conditions.

Contact us with your order number and our team will explain the procedure to you.